Human communication is complex. Once upon a time it had to be done face to face; now we have multiple options. In deciding how to communicate at QUUF, we hope congregants will consider assessing best practices in use of email. We have an excellent document called the QUUF Committee Guidebook (pages 19-20) that addresses this. Though geared toward committee chairs, it has some wisdom for us all:

• Always think through why you are sending an email, and never underestimate the value of face-to-face or voice-to-voice conversation – especially for matters that are personal, complicated, or sensitive. Think clearly about why you are sending an email, and what you are asking people to do.
• Email is one-way communication; it does not allow for an immediate exchange of ideas.
• Don’t use email to avoid a difficult situation or to handle a complex problem.
• Don’t use email to give bad or negative news, or if the recipient deserves an opportunity to give immediate feedback or response. Avoid substantive discussions or decision-making with multiple people via email.
• Remember that email messages lack the nuances of voice inflection, body language, and facial expressions that are part of personal conversations. Don’t take chances with misinterpretation – err on the side of positive language and never send an email response when you are upset.

Email etiquette relates to at least 4 of our Right Relation Covenant statements:

• Communicate directly with the person(s) involved, using honesty and care. (Avoid triangulation)
• Respect confidentiality and personal boundaries.
• Discern the difference between gossip and healthy communication.
• Balance personal needs with the good of the whole.

We welcome your suggestions for additional guidelines. Any non-controversial ideas can be emailed to Diane Haas.

This page last updated July 27, 2022